Need Help With Your Order?

How do I know if my order went through?

Did you get an order confirmation number?  If you did not, then your order did not go through.  Wait a few minutes for an e-mail confirmation to make sure, then re-enter your order with a note in “Special Instructions” this is a re-entered order.  If you are having difficulty, give us a call and we will be happy to take your order over the phone.

Will my flower arrangement look exactly as pictured online?

We will try our best to create an arrangement that resembles the picture as closely as possible.  However, we use only the freshest flowers available from Mother Nature so exact varieties or colors may vary.  Containers or baskets may also be substituted depending on availability. We always keep the same look or feel of the arrangement selected.  Non-local deliveries have seasonal conditions that may limit availability for delivery on a specific day. In this event, the local florist will deliver a similar flower or plant, container and beauty.  Our goal is your satisfaction.


What is the difference between “Modest”, “Upgrade”, “Deluxe” and “Grand”?

Most of our floral and plant designs are available in two or more variations.  The standard / modest is usually the starting size for that design. By selecting an upgrade variation like “Deluxe”, “Premium” or “Grand”, we will include more premium flowers for a fuller and or larger.  In some cases, the size of the vase or container will also become larger.


Is there any special information needed to deliver an arrangement to a hospital?

For hospital deliveries, please make sure to include the full name of the recipient, hospital and room number or ward (if possible). Your arrangement will be delivered to the floor nurse's station, directly to the room, or hospital transport per hospital policy. As a service we check with the hospital to verify room number. If the patient has been discharged we can arrange delivery to their home address.

Where can I get the addresses and phone numbers of hospitals?

When you are placing your order our system will look up business address for you.

Feel free to call us and place your order on the phone. We have comprehensive national data on our systems and will be happy to track down the address and room numbers. (As part of our service we confirm room numbers on every order.)

Can I send balloons to a hospital?

Yes, however, only mylar balloons. Latex balloons are not allowed in hospitals especially for children. We offer mylar balloon bouquets or mylar balloons as add on items to products. Additionally, we offer candy and stuffed animals as add on items.

Is there any special information needed to deliver sympathy to a funeral home?

For sympathy flower delivery please make sure to include the name of the deceased, and time of funeral service.  As a service for local bay area deliveries, Ah Sam will confirm with the funeral home the preferred day and time for delivery.  Your flower arrangement can be delivered to the funeral home, cemetery or the deceased’s family home.  Our recommendation for a home delivery, select a sympathy gift from Sympathy for the Home.  

Where can I get the addresses and phone numbers of funeral homes?

When you are placing your order our system will look up business address for you.

Feel free to call us and place your order on the phone. We have comprehensive national data on our systems and will be happy to track down the address and visitation times. (As part of our service we confirm visitation times on every order.)

What happens if I provide an incorrect address?

Changes to address information or incorrect addresses after the order has been on delivery will have to be re-routed and incur changes to delivery fee of $16 - $40 based on original delivery fee. This may result in a missed requested delivery time.

What if the recipient is not home?

We may choose to leave the arrangement with a neighbor or building manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door (weather permitting). We may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.


What if I need to cancel my order?

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% charge plus the delivery fee if item is in the delivery truck.  Custom items are subject to an 80% to 100% charge. Examples of custom designs are wedding flowers, sympathy designs, corsages, silk flower arrangements.


What if I'm not 100% satisfied?

Ah Sam Floral Co. is committed to your complete satisfaction when you purchase from us.  The nature of fresh products do have variables that affect the condition of flowers and plants.  Depending on the type and variety, you can expect cut stems to last a minimum of five (5) days. If you feel that your purchase doesn’t meet your expectations, please contact us immediately by phone 650-341-5611 or email within two (2) days of receipt.  Gift baskets within one (1) day of receipt.  We will gladly replace the recipient’s arrangement or plant and pick up the unsatisfactory item in the same container in good condition in which received.  If you or the recipient is still not satisfied, we will be happy to pick up the item and refund your purchase price. Your refund will be processed within three (3) business days after the product is received in store.  Refund for items requires notification within the specified days of receipt.