Policies & Procedures

Changes to address information or incorrect addresses after the order has been on delivery will have to be re-routed and incur changes to delivery fee of $16 - $40 based on original delivery fee. This may result in a missed requested delivery time.

*Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 11:00 am in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 11:00 am in the recipient's time zone may be delivered the next delivery day. Outside Ah Sam Florist local delivery area, there may not be delivery available on Sundays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite number if needed, and most especially a current telephone number and mobile phone number.

 

Local deliveries are made between 9 AM to 5 PM. Most florist shops make deliveries during normal business hours 9 AM to 6 PM. However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

 

The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone or mobile phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Delivery cancellations must be done prior to delivery, and in all cases within 24 hours of placing your order.  Will call cancellations must be done within 24 hours of placing your order or 48 hours prior to pick up whichever is the longer period of time.  Cancellation request after this period cannot be guaranteed and is subject to a 20% to 100% charge and if applicable, plus the delivery fee if item is in the delivery truck.   Custom items are subject to an 80% to 100% charge. Examples of custom designs are wedding flowers, sympathy designs, corsages, boutonnieres, prom flowers, silk flower arrangements.

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days with proper care.  Flowers need additional water daily to prevent wilting.

Flowers:
Please report any issues within 2 days of receipt.  We will gladly send a new arrangement to your recipient and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.

Plants:
Please report any issues within 2 days of receipt.  We will gladly send a new plant to your recipient and pick up the unsatisfactory product. If you are still are not satisfied within 2 more days of replacement, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container and in good condition in which they were received.  Issues after one week are non-refundable or exchangeable.

Gift Baskets:
Please report any issues within 1 days of receipt.  We will pick up the gift basket and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket.

• Refunds will be processed within 2 business days after the product is returned to the shop. We cannot control the actual time banks will take to fund the refund we process. Typically 5 to 7 business day for funds to show up in your account from the day we process return.
• Refunds will not apply if a replacement product was supplied and accepted.
• Ah Sam Florist must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.)
• Out of Town Product: If the product was sent via a third party to an out of town recipient,

Please report any issues within two days of receipt.  We will contact the third party to discuss the issue with the third-party business and resolve the issue with the sender in a timely manner.

Ah Sam Florist is appreciative of your patronage. Please let us know how we can help you.

All transactions are in US currency. All inclusive pricing includes a $9.95 transaction fee but does not include a 7% sales tax. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 2:00 pm in the recipient's time zone may be delivered the next delivery day. There are no delivery guarantees on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.